At Hannah Nomad, we strive to ensure your satisfaction with our travel products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy for guidance.

1. Eligibility for Returns

1.1. Conditions for Return: Returns are accepted only under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product delivered is incorrect ( wrong item or size).
    1.2. Timeframe for Returns: You must request a return within 7 days of receiving the product.

2. Return Process

2.1. Initiating a Return:

  • Contact our customer support team at email within the 7-day window.
  • Provide your order details, proof of purchase, and photos of the defective or damaged product (if applicable).
    2.2. Return Approval: Once your request is reviewed and approved, you will be informed of the next steps, including return pickup or delivery instructions.
    2.3. Condition of the Product: The item must be returned in its original packaging, along with any accessories or freebies included at the time of purchase.

3. Refund Policy

3.1. Refund Eligibility: Refunds will be processed only if:

  • The product is confirmed to be defective or damaged.
  • The product cannot be replaced due to unavailability.
    3.2. Refund Method: Refunds will be issued in cash upon return pickup.
    3.3. Timeframe for Refunds: Refunds will be processed within 7 business days after we receive and inspect the returned item.

4. Non-Refundable and Non-Returnable Items

4.1. Certain items are not eligible for returns or refunds, including:

  • Products damaged due to misuse or mishandling by the customer.
  • Products without original packaging or missing components.
    4.2. Clearance or final sale items are also not eligible for returns or refunds unless they are defective.

5. Shipping Costs for Returns

If the return is due to a defective, damaged, or incorrect product, Hannah Nomad will cover the return shipping costs. Otherwise, the customer will be responsible for any return shipping fees.

6. Contact Us

For any questions or to initiate a return, please contact us: [email protected]